A Tendvice team member warmly helping a customer from a calm home office

Customer support with a human heart

Global support.
Personal touch.

Tendvice answers the calls, emails, and chats you can't get to, warmly and on time, evenings, nights, and weekends included, so a busy moment never turns into a lost customer.

★Awake when your competitors sleep. Real people on your calls and chats, 24/7, holidays included, on one flat monthly plan priced to your business.

Get your price See how it works

✓ Real people, not bots ✓ After-hours, covered ✓ Flat monthly pricing

Live chat · 11:42pm

Hi, is anyone there? My order hasn't arrived.

I'm right here, and I've got you. Let me check on that now.

Not a call center. Not a robot. A small, dedicated team that treats your customers like their own.

The problem

Every missed message is a customer walking away.

When you're busy, the phone rings and the inbox fills. Most people won't wait, they try the next business, and the moment is gone before you've had a chance to answer.

They won't wait.

You get one chance.

What we do

Everything a warm front desk should.

Calls answered

Warm and professional, in your business's name, so callers feel they reached you.

Email replies

Thoughtful answers written in your voice, so nothing sits unread for days.

Live chat

Someone real on the other end of the widget, the moment a question appears.

Appointment booking

We take the details, find the slot, and put it straight into your calendar.

Gentle follow-ups

A kind nudge at the right moment, never pushy, always on your behalf.

After-hours cover

Evenings, nights, and weekends handled, the hours competitors go quiet.

Who we serve

Built for any business where customer care comes first.

A small business owner carefully packing a customer's order

Online stores & subscription brands

Order questions, delivery worries, pauses and returns, answered kindly, before a small doubt becomes a cancelled order.

A friendly clinic receptionist answering a call at the front desk

Dental & cosmetic clinics

Nervous first-timers, reschedules, and after-treatment questions, handled with the patience a busy front desk can't always spare.

If your business runs on happy customers, we're here for yours.

How we sound

Read it for yourself.

A worried customer · 11:42pm

My order was supposed to arrive today and it's still not here. I need it for tomorrow.

That's a stressful thing to be dealing with tonight, I'm sorry. I can see it left the warehouse, and I'll chase the courier first thing. Either way, you'll hear from me by morning with a real answer.

Thank you. I didn't expect anyone to reply at this hour.

A nervous new patient · Sunday

I'd like to book a consultation, but honestly I've been putting it off for years.

You're in good company, a lot of people tell us that. The first visit is just a chat and a look, nothing more. Would a quieter morning slot suit you better?

Yes, that would actually help a lot.

Why Tendvice

Care that doesn't clock off.

Someone working warmly at a home desk late in the evening

A real human, every time

No menus, no bots, no scripts read at your customer. Just a person who listens.

Here when others have gone home

Evenings, nights, weekends, and holidays, the hours when your customers are actually free to ask.

Small and dedicated

A team small enough to know your business, your tone, and your regulars by name.

Genuinely experienced

People who have done this work for years, not a rotating pool of temporary hands.

About us

A small team with one belief.

No business should lose a customer to a missed message. That conviction is why Tendvice exists.

A close team handles the care, with years of experience looking after customers for international brands, alongside a partner who helps us find the businesses we serve best. Because our hours naturally cover the evening and overnight, we are wide awake exactly when your customers need us, and your competitors have closed for the day.

5+ yrs

caring for customers worldwide

7 days

a week, including evenings

1 team

that learns you by heart

How it works

Five quiet steps, start to finish.

01
They reach out

A call, an email, a chat, whichever way your customer prefers.
02
We answer

In your name, in your tone, without a wait or a queue.
03
We help

Most things we can settle there and then, the way you would.
04
We hand it back

Anything that needs you arrives clearly summarised, never as a mess.
05
You stay focused

You get your attention back, and your customers still feel looked after.

Pricing

Flat monthly plans. No per-minute surprises.

Real people, awake around the clock, evenings, nights, and weekends. One flat monthly plan, sized to your business, with no per-minute billing.

Flat monthly rate

One predictable figure, with no per-minute charges ticking away while we help your customers.

Plans sized to you

Cover the hours and volume you actually have, nothing you don't.

No long contracts

Stay because it's working, not because you're locked in.

Get your price

Questions

The things people ask us first.

A friendly receptionist helping a customer at a bright front desk

Yes, that is the whole point of us. Evenings, nights, weekends, and holidays are often when your customers finally get a moment to reach out, and when most businesses have gone quiet. Our team works those hours by design, so someone real is always there.

No. We agree one flat monthly price for the coverage you actually need, before you start. There is no per-minute or per-call billing, no setup fee, and no surprise overage charges. If your volume grows and the plan should change, we talk it through with you first. Nothing on your bill changes without a conversation.

You get a small, dedicated team that learns your business, not a rotating call-center floor working off a script. We reply in your voice, using the tone and answers you would use yourself, and we agree on how you sound before we go live. The aim is that your customers feel they reached your team, because in every way that matters, they did.

We treat your customers' information as carefully as you do. We sign a confidentiality agreement, keep access limited to your assigned team, and follow the privacy standards your business is held to, including the extra care that clinics and health information require. We only ever handle what is needed to help your customers, nothing more.

That is exactly the difference between us and a big call center. You work with the same small team every time, not whoever happens to be free that shift. We onboard properly on your products, policies, and the questions your customers actually ask, and because the team stays consistent, they keep getting to know your business the longer we work together, the way an in-house hire would.

Yes. Busy spells, product launches, and holiday rushes are exactly what we plan for. Tell us when a surge is coming and we will staff for it ahead of time; when one arrives out of nowhere, we bring in more of our team so your customers still get answered. Your coverage does not fall over just because things got busy.

No. We work month to month. We would rather earn your business each month by doing the job well than lock you into a year you cannot leave. You can scale up, scale down, or step away with reasonable notice.

Usually within a few days. Once we understand your business, your tone, and how your customers reach you, onboarding is quick. There is no long, complicated setup before you start seeing the benefit.

Global support.
Personal touch.

Every missed message is a customer walking away.