Customer support with a human heart

Your customers always reach a real person.

Tendvice answers the calls, emails, and chats you can't get to — warmly, and on time — so a busy moment never turns into a lost customer.

Not a call center. Not a robot. A small, dedicated team that treats your customers like their own.

The quiet cost

Every missed message is a customer walking away.

When you're busy doing the work, the phone rings and the inbox fills. Most people won't wait — they simply try the next business on the list. You don't need a full-time receptionist to fix that. You need a warm, reliable team ready for the moments you can't be.

They won't wait.

Most callers who reach a voicemail simply try the next business — and rarely come back.

You get one chance.

The first warm, quick reply usually wins the customer. We make sure that's you.

What we do

Everything a warm front desk should — handled for you.

Six things, all done by a real person in your business's name — whether it's a call at dinnertime or a chat close to midnight.

Calls answered

Warm, professional, and in your business's name — so callers feel they reached you.

Email replies

Thoughtful, on-brand responses that never feel canned or copy-pasted.

Live chat

Real conversations with the people browsing your website, right when they need help.

Appointment booking

Scheduled, confirmed, and reminded — so your calendar stays full and tidy.

Gentle follow-ups

Interested customers brought back with a friendly, well-timed nudge.

After-hours cover

Evenings, nights, and weekends handled — the hours most competitors go quiet.

Who we serve

We start where we can help you most.

Online stores & subscription brands

Care your customers can feel

We look after your shoppers over email and chat — orders, returns, and questions — so your brand always feels attentive, personal, and premium.

Dental & cosmetic clinics

Never miss a patient

We answer, book, and send reminders, so a ringing phone or a full front desk never costs you a new patient — day or evening.

Starting here — and ready to grow with you toward higher-value work over time.

How we sound

Warmth you can hear in every word.

A worried customer, 9:40 pm
My order was supposed to arrive today and it hasn't. I need it for the weekend 😟
Oh no — I completely understand, that's stressful. Let me check on it right now and get you a straight answer. Give me just a moment. 💛
Good news: it's out for delivery and should reach you tomorrow morning. I've flagged it as priority and I'll keep an eye on it for you.
A new patient calls the clinic
Hi, do you have anything this week? My tooth's been hurting.
I'm sorry you're in pain — let's get you seen quickly. I have Thursday at 2, or Friday morning. Which suits you better?
Thursday, please.
Done — you're booked for Thursday at 2. I'll text you a reminder the day before. Feel better soon!
Why Tendvice

The warmth a machine can't fake.

Automated tools can take a message. They can't reassure a worried customer, read a room, or make someone feel genuinely looked after. That's the part we're built for.

A real human, every time

For the moments that matter, people want to feel heard. That's where we're at our best — and where automation falls short.

Awake when others aren't

Our team is comfortable with evenings, nights, and weekends — exactly when customers reach out and competitors have gone home.

Small and dedicated

A close team that learns your business, your tone, and your customers — not a rotating floor of strangers.

Genuinely experienced

Years of hands-on experience caring for United States customers, brought straight to your business.

How it works

Off your plate. Onto ours.

1

They reach out

A customer calls, emails, or starts a chat.

2

We answer

Warmly and professionally, as part of your team.

3

We help

Questions answered, appointments booked, details recorded.

4

We hand it back

Clean and organized, with nothing dropped.

5

You stay focused

On the work only you can do.

Simple pricing

Flat monthly plans. No per-minute surprises.

One predictable price that fits your size — whether you're a small online shop or a busy clinic. No confusing meters, no bill shock at the end of a busy month.

Flat monthly rate
Plans sized to you
No long contracts
Get a quote
Our promise
Treat every business like our own
Never let a customer feel ignored
Improve every single month
About us

A small team with one simple belief.

No business should lose a customer to a missed message. That conviction is why Tendvice exists.

A close team handles the care, with years of experience looking after United States customers, alongside a partner in the United States who helps us find the businesses we can serve best.

Here's the honest secret to our timing: as you read this, it may be the middle of the night in America — and the middle of our working day. That gap isn't a problem we hide; it's the whole reason we can answer warmly at ten at night, when the competition has long since gone home.

5+ yrs
caring for U.S. customers
7 days
a week, including evenings
1 team
that learns you by heart
Good questions

Things people ask us.

Yes — evenings, nights, and weekends are our specialty, not an afterthought. It's exactly when many customers reach out and most competitors have gone quiet, so it's where we help you win.

No. We answer in your business's name, learn your tone and your policies, and speak as a natural part of your team. To your customers, it simply feels like they reached you.

No. We work month-to-month. We'd rather earn your business every month than lock you into something you're not sure about.

Carefully and securely. For dental and cosmetic clinics, we follow the required United States health-privacy rules and sign the proper agreement before we begin.

After a short setup where we learn your business, we can be answering for you within days. We'll guide you through every step.

Let's talk

Tell us about your business.

Share a little about what you do and where customers slip through the cracks. We'll show you exactly how we'd look after them.

Prefer email? Reach us at hello@tendvice.com

We usually reply within one business day.

Thank you — your message has been sent. We usually reply within one business day.